Top Headset Phones and Dialpads for the Work at Home Office

Top Headset Phones and Dialpads for the Work at Home Office

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Last updated: April 5, 2021

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In the post, How to Choose your Work at Home Phone, I talked about features to consider for telephones that are designed for remote customer service and support jobs. These types of phones are combined with headsets to allow the worker to freely type on their keyboard. Of course, this type of phone can also be used by other types of remote workers if they need a hands-free setup.

Work at Home Telephones and Headsets

If your work at home employers required you to have a landline, you will likely need a dial pad as your telephone. These can be purchased separately, but most come in combination with their own compatible headset.

Work at home phones have most of the same features as regular or traditional landline phones. Here is a list of important specifications and some optional features that you want your phone to have:

  • Number buttons – Of course, even though your job may not involve outbound calling,  or you may have to dial a number to transfer a call.
  • Call volume control – So that you are able to hear your customers clearly.
  • Mute button – For those times you researching something on your computer for your customer and don’t want your typing and other movements to be audible.
  • Jack or port for your headset cord
  • Jack or port for the landline phone cord that plugs into the wall or phone modem.
  • Hold Button – For placing customers on hold and giving yourself time to look up something on your computer without being interrupted. 
  • Flash button – For placing customers on hold to transfer a call.
  • Optional – Ringer volume control and the ability to turn off the ringer – You may want to turn your ringer off or lower the volume if you receive call notifications from your employer’s software on your computer screen.
  • Optional – Caller ID function – Depending on your job, this feature may not be necessary. 
  • Optional – Easily stored – Because the phone is not used with a hand-held receiver, it isn’t required to be as big as the average landline phone. That means the phone can be stored away easily when you aren’t working.

Below are some of the top headset phones and dial pads to choose from.

Headset Phones and Dialpads

Plantronics S12 Corded Telephone Headset System

  • Use this adapter to turn any corded landline phone into a call center phone!
  • 2-in-1 convertible headset can be used over-the-head or over-the-ear
  • Volume and mute controls; Headset/handset switch; Noise-canceling microphone; headset stand
  • 4.1 out of 5 stars

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